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The Property Maintenance People

PPM staff become Dementia Friends

PPM are extremely proud to have 84 Dementia Friends within our staff, following the roll out of Dementia Information sessions to all employees throughout Cumbria and Yorkshire.

Last year, PPM committed to provide the information sessions for all members of staff, enabling us to raise awareness both internally and externally about Dementia and how we can adjust our working practices to create better experiences for those living with the disease.

The Alzheimer’s Society’s, Dementia Friends Information Sessions, help to give an insight into Dementia, raising awareness of how we can all help change little things to create dementia friendly communities. The session highlights key characteristics and tackles presumptions about the disease. It also challenges those attending to put into action what they have learnt, whether it be telling a friend about it or changing something within the work place to ensure customers are able to access services without worry or confusion and live well with dementia.

Beth Nicholls, our Communications and Development Officer and PPM’s Dementia Champion said “Due to the nature of our business we have a high chance of coming into contact with customers who have been diagnosed, or who are living with dementia, on a daily basis. We think it’s important that all of our staff have an awareness of dementia so that they can understand how best to support the customer and provide the best possible customer service and care.”

Cumbria has a super-ageing population, by 2020 nearly 25% of the Cumbrian population will be aged 65+. There are currently 7,721 people in Cumbria living with dementia and as the population ages this number is expected to rise significantly to an estimated 12,410 by 2030.

We have a responsibility for ensuring that people with dementia feel understood, valued and able to contribute to their community. Learning a little about dementia and doing very simple and practical things can make an enormous difference to people living with dementia.

Impact on our workforce

Our workforce feel more confident when they meet a customer living with dementia, they have an understanding of dementia, recognising symptoms and therefore be able to demonstrate understanding to someone who may be having problems. We can help to make the customer’s day-to-day life much better and feel more at ease.

There are certain elements of communication and other physical, environment and sensory factors that can cause difficulties and our workforce now know how to reduce their impact.

Our workforce are meeting with customers on a daily basis and therefore we can feedback any concerns to the relevant organisations for people needing support.

Impact for our customers

One of our operatives in the South Lakes area who had recently attended the Dementia Information Session visited a property to complete some kitchen works and recognised that the customer was displaying common symptoms associated with dementia. They were able to provide a thoughtful, respectful and supportive service that made a big difference to the vulnerable customer who was experiencing some of the difficulties associated with dementia.

In a survey carried out by the Alzheimer’s Society, people with dementia said that more care and support would enable them to undertake daily tasks and activities that we take for granted. Being able to do these tasks allows people with dementia feel a sense of achievement. With our understanding and support we help customers continue to live well and deal with day to day life as comfortably as possible.

Offering training to others

We happily offer the Dementia Friends sessions to our clients including local housing associations and Councils for both their staff and customers, also local community groups, our subcontractors and other partners. Beth Nicholls is our Dementia Friends Champion, she is a trained volunteer and is able to deliver the Dementia Friends Information Sessions.

It is important to create as many Dementia Friends as possible to provide understanding, change people’s perceptions and create Dementia Friendly Communities in the areas we work within. We want to inspire others to help those living with dementia live well.

To learn more about Dementia Friends click HERE

Millom DementiaFriends Group28thSep171

PPM South Lakes Dementia Friends

DementiaFriendsLeeds02.10.17

PPM Leeds Dementia Friends

PPM Dementia Friends Penrith 27.10.17

PPM Penrith Dementia Friends

PPMDementiaFriendsPenrith27.10.17

PPM Penrith Dementia Friends

workingtondementiafriends1

PPM Workington Dementia Friends

WorkingtonDementiaFriendsGroup208.11.17

PPM Workington Dementia Friends

WorkingtonDementiaFriendsGroup308.11.17

PPM Workington Dementia Friends

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PPM Ltd @PPMLtd1

RT @WishYork_Humber: tickets still available for #WishYH Encouraging young people into Housing, Construction and the Built Environment - Ro…

Tue 04th Dec 2018